Agent, Pricing & CS
Coordinate pricing, manage customer accounts, and deliver first-rate service. Requires 3-4 years logistics experience, organizational skills, and excellent communication abilities.
The Agent, Pricing & CS role is a full-time opportunity at a global logistics leader. With a regular contract and a 48-hour workweek, it offers a stable environment for career development. Salary details are not disclosed, but the compensation is reported to reflect industry standards for professional roles. Candidates should prepare for a demanding and responsibility-focused position engaging with pricing policies, customer accounts, and operational support.
Day-to-Day Responsibilities
The position involves providing accurate pricing quotations for various logistics services. You’ll manage a dynamic pricing database and continually update it with carrier rates.
This person will also ensure compliance with internal pricing policies. Analysing pricing data and developing commercial reports are key tasks each week.
Customer service will be central, requiring timely responses to internal and external queries. Accurate booking management and proactive account ownership are expected every day.
Coordination with various teams (like Air/Ocean products) will be frequent. Attention to detail in data and contract management is crucial for success.
Occasionally, ad hoc projects and support duties will be assigned, so adaptability is valued. Keeping management and clients updated is part of the daily workflow.
Pros of the Position
One advantage of this role is the exposure you’ll gain to multifaceted logistics operations. You’ll interface with a respected international brand known for employee care.
High-quality training and a focus on career growth are embedded in the company’s culture. Opportunities for feedback and improvement foster ongoing development.
Cons of the Position
The job requires 48 hours per week, exceeding many traditional office roles. This can challenge your work-life balance if not well-managed.
Constant attention to detail and stringent compliance expectations might lead to pressure, especially during peak operational periods or special projects.
Verdict: Should You Apply?
If you have logistics or freight forwarding experience, strong analytical skills, and enjoy fast-paced professional growth, this job is worth considering. It provides a platform for honing valuable, transferable skills in customer service and pricing.